Return and Replacements

Return/Replacement request for any Order should be submitted within 7 days of receiving the Product. However, in case of Damaged/ Missing/ Empty Packages/Wrong Product the request should be raised within 2 days of receiving the product.

No cancellations shall be permissible after the product is dispatched from location.
-Customer will be notified about the shipping status by MSG OR MAIL.

Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.

Warranty applicable if specified.

  1. When do you process a Refund?

    Refunds are generally initiated in the following scenarios:

    • When Prepaid Orders are cancelled by Customer /Hardtrac before delivery
    • If our courier partner is unable to deliver the order
    • If you wish to return the product, in accordance with our Return Policy
  2. What is the Return Policy?
    • Return/Replacement request for any Order should be submitted within 7 days of receiving the Product. However, in case of Damaged/ Missing/ Empty Packages/Wrong Product the request should be raised within 2 days of receiving the product.
    • Refund/Replacement will be initiated only upon receiving of the product.
    • Replacement will depend upon the availability of the product.
    • In case the product was damaged while in your possession, Hardtrac will not be under any liability to process the refund/replacement.
    • Order Replacement can be done in following cases:
      -Wrong Size/ Colour/ Style/ Quantity
      -Missing Parts/ Accessories & Empty Packages.
      -Defective/ Damaged (if not under Manufacturer’s Warranty*)
      -Not as per descriptions.
    • Return Package should have the original Price tag and Packaging slip
    • Few products are non-Returnable. Please refer to the product page for further reference
    • For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre
  3. How long does it take to process Refund?

    Refund depends upon the mode of payment. Please refer to the list below:

    • Debit card: 7 – 9 Business days
    • Credit card: 10 – 15 Business days
    • NEFT : 5 Working Days
    • Wallets : 7 – 9 Working Days

    In case of any clarification or If you have not received the refund within the stipulated time, kindly contact your banks customer care number to know the status of the transaction

  4. How long does it take to initiate a Refund?

    For some orders, we initiate Refund within 7 working days of receiving the product at our Centre In other cases, we initiate the Refund after the returned product is delivered to the Hardtrac. In this case, we keep you informed of the timelines.

  5. When does a Refund get declined?

    Refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package.

  6. How can I track the status of my Refund?

    To check your refund status, follow the path Login -> My orders -> Refund Status

  7. Will my shipping charges be refunded if I ship the product?

    In case of Self-Shipment, Hardtrac will not reimburse the courier charges.

  8. How will I get my refund in case of payment mode is COD?

    The refund in case of COD shall be done on your Register Bank Account. 
    Note: We don’t refund in Cash.

  9. How do I update my bank details ?
    • Step 1 : Login with your registered email id
    • Step 2 : Go to “My Account”
    • Step 3 : Click on ” My Profile”
    • Step 4 : Click on “Bank Details”
    • Step 5: Click on Add bank details, complete the relevant field
    • Step 6: Save Bank Details

Orders & Cancellation

  1. How can I cancel my order?

    You can cancel your order if it is not shipped. Please login to your Hardtrac account for initiating the cancellation & follow the given process:
    Sign-In -> My Orders -> Cancellation Request

  2. Can I modify my order?

    No

  3. Can I change quantity of my order?

    We recommend you to place a new order for the same product with changed quantity.

  4. What are the modes of refund available after cancellation?

    You will receive the refund in the same mode of payment through which the payment was made.

  5. What do you mean by “Out of Stock”?

    An item is marked as ‘Out of stock’ when it is not available at the moment; you can place an order once it is back in stock.

  6. How can I download the invoice of my order?

    You can download the invoice of your order by following the steps given below:

    • Step 1: Please login to your Hardtrac account
    • Step 2: Go to My Account —> My Orders
    • Step 3: Select the relevant Order ID from ‘My Orders’
    • Step 4: Click on ‘Download Invoice’

Payments

  1. What are various modes of payment available?

    We accept multiple modes of payment such as Credit Cards, Debit Cards, ATM cards, Net banking, Cash On Delivery (COD).

  2. Is Cash on Delivery (COD) option available?

    Yes, Cash on Delivery option is available on products.

  3. How will I know whether COD is available on my product?

    Yes, Cash on Delivery option is available on selected products. To check if the COD is available at your pin code refer the screenshot.

  4. How can I confirm my COD order?

    Once you place a COD order, we will send you the confirmation over call, email and SMS. In case you don’t receive any confirmation, you can contact us at – sales@hardtrac.co.in

  5. Do you accept EMI payment option?

    NO

  6. My order transaction failed but the amount has been deducted from my bank account. What should I do?

    Payment can fail due to a technical glitch or due to incorrect payment credentials. If the amount has been deducted from your account without order confirmation, please do not place a second order for the same product. Within 48-hours, your order will automatically be confirmed by our system & a confirmation will be sent to you through Email and SMS. However, if your order is not confirmed or you get a payment declined message, please check with your bank for details or contact us. You may be required to submit a screenshot of your account statement. Please stay rest assured that your amount will be refunded to you in case of failed order transaction.

Refunds

  1. When do you process a Refund?

    Refunds are generally initiated in the following scenarios:

    • When Prepaid Orders are cancelled by Customer/Hardtrac before delivery (Please read our Cancellation Policy)
    • If our courier partner is unable to deliver the order
    • If you wish to return the product, in accordance with our Return Policy
  2. How will I get my Refund?

    ——————

  3. How long does it take to process Refund?

    Refund depends upon the mode of payment. Please refer to the list below:

    • Net banking: 3 – 4 Business days,
    • Debit card: 7 – 9 Business days
    • Credit card: 10 – 15 Business days
    • Neft : 4 Working Days

    In case of any clarification or If you have not received the refund within the stipulated time, kindly contact your banks customer care number to know the status of the transaction.

  4. How long does it take to initiate a Refund?

    We initiate Refund within 7 working days of receiving the product at our Centre In other cases

  5. When does a Refund get declined?

    Refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package.

  6. How can I track the status of my Refund?

    To check your refund status, follow the path Login -> My orders -> Refund Status

  7. How will I get my refund in case of payment mode is COD?

    Note : We don’t refund in Cash

  8. How do I update my bank details ?

    Step 1 : Login with your registered email id
    Step 2 : Go to “My Account”
    Step 3 : Click on ” My Profile”
    Step 4 : Click of ” Bank Details”
    Step 5 : Click on Add bank details, complete the relevant field
    Step 6 : Save Bank Details

Shipping & Delivery

  1. How do I track my order?

    You can check the status of your order from your Hardtrac “MyAccount”

  2. How long does it take to deliver the product after it has been dispatched?

    It usually takes between 5 to 7 days to deliver the order after it has been dispatched. This varies depending upon your and Hardtrac hub’s location.
    We will notify you on your registered contact details via Email / SMS with the tracking number and courier/delivery partner details, once the order has been dispatched.

  3. How much do you charge for shipping the products?

    The shipping cost, if applicable, is mentioned on the product page. The amount that you pay while placing the order at Hardtrac.co.in would include the product and courier charges.
    For Cash on Delivery (COD) orders, the amount to be paid is mentioned on the package. It is the same price that is displayed while placing the order. You are not required to pay any extra amount at the time of receiving the COD order.

  4. My order is out for delivery, but has not reached?

    If the status is marked as “OUT FOR DELIVERY” and is not delivered to you in next 24 hours, kindly check with the courier company or contact us at sales@hardtrac.co.in. We will follow up with the courier partner until your order is delivered.

  5. What do I do if my product is delivered to the wrong address?

    In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us at sales@hardtrac.co.in We will follow up with the courier partner and notify you at the earliest possible

  6. Why is my order not delivered within the expected delivery date?

    There could be a delay depending upon your shipping address, merchant’s location, courier services and unfavorable climatic conditions. You can track your shipment from the courier company’s website, using the tracking number sent to you on your registered Email/Contact number. If there’s no update in shipment, please wait for 48 hours. Else, get in touch with our customer support team using the below mail: sales@hartrac.co.in

  7. Why does delivery time for the same product vary?

    The delivery time varies depending upon the following factors:

  8. Why is delivery time different for different products?

    The delivery time varies depending upon the following factors:

  9. I am unable to track my shipment. What should I do?

    Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes up to 48 hours for the tracking number to get updated. However, the shipment is on its way to its destination. If you have recently received the shipment details, we would recommend you to wait and try tracking on the website after some time. If the tracking number is still not updated, please get in touch with us at sales@hardtrac.co.in

  10. Can I change the Shipping Address?

    You may request for change of address as long as the order is not packed and ready for shipment. You can track the status of your order from hardtra.co.in > ‘My Account’ section

  11. Does Hardtrac deliver internationally?

    No, Hardtrac does not deliver to international locations.

  12. The Courier Company’s message is inconsistent.

    We use services of some of the industry’s best courier/delivery companies for delivering your orders. However, if you suspect that the courier company’s message is inconsistent, please drop us a message at sales@hardtrac.co.in Under such incidents, we abide by no-compromise policies with the courier companies.

  13. What is RTO?

    ‘Return To Origin’ or RTO means that the courier company tried to deliver the order at your address but could not deliver the same due to any of the following reasons:

    Hence, it is shipped back to the sender.

    • You are not available to receive the order.
    • Your location is out of delivery area of the courier.
    • Payment is not ready with you at the time of delivery.
    • Your address is not traceable.

Security Tips for Safe Online Shopping with Hardtrac!

  • Beware of fraudulent (duplicate/unofficial) sites and fake offers
  • Never share your Hardtrac Account Details like Personal Details, Password, OTP or Credit/Debit Card Details with anyone on Call/Email, if someone claims to be a Hardtrac representative.
  • We will never ask you to deposit funds in any Bank Account
  • We never run any Contest with Cash Rewards or Lottery Prizes
  • Immediately Report any Fraudulent or Suspicious Email/Call/SMS to us at sales@hardtrac.co.in
  • For more information, click on hardtrac.co.in.